Rebuilding a KM Instance for Actual Use

Placeholder. Sanitize and fill in.

Context

Inherited a KM platform instance with broad access but low trust. Symptoms: people Slack-asking instead of searching, duplicate cards, stale content, no clear ownership model.

Problem

Diagnose specifically. Was it IA? Governance? Behavior? Tool config?

Approach

The work you actually did, in order.

Outcome

Measurable changes if you have them. Qualitative if you don’t.